1. Information We Collect
When you submit an inquiry through our forms, email or instant messaging, we collect the information you provide: name, company, email, phone/WhatsApp, country or region and your requirement description.
We also collect anonymous analytics data (page views, referral source, device type) to improve site content and user experience.
2. How We Use Information
Your information is used only to reply to inquiries, provide quotations and selection advice, arrange samples and deliveries, and carry out necessary after-sales and technical support communication.
We do not sell, rent or trade your information to third parties for marketing purposes.
3. Information Sharing
To complete deliveries we may share necessary shipping details with freight forwarders or couriers, and for certification and customs documents with testing bodies or customs brokers. Beyond that we do not disclose your information to unrelated third parties.
4. Data Security and Retention
We apply reasonable organisational and technical measures including access control and encrypted transmission. Inquiry records are kept for the duration of the business relationship and deleted or anonymised afterwards.
5. Cookies and Analytics
The site uses cookies and third-party analytics tools (such as Google Analytics and Microsoft Clarity) to understand traffic. You may disable cookies in your browser, though some features may be affected. Font and icon assets are loaded from third-party CDNs (Google Fonts, Cloudflare cdnjs), which see your IP address when they are fetched.
6. Your Rights
You may contact us at any time to access, correct or delete the personal information you submitted, or to stop further communication. We will handle your request within a reasonable period.
7. Contact
If you have questions about this policy, please contact us by email or phone.
Where this page conflicts with a signed contract, the signed contract prevails.